Q1 2022 Client Communications (Advisor Dashboard)

Your Q1 Client Account Statements for the quarter ending March 31, 2022, were posted on April 19th, 2022. An e-mail notifying clients that have opted for e-statements was sent on the same day. Those Clients opting for paper statement will receive delivery by no later than April 27th, 2022.

They will also receive the print and digital Wealth Guide focusing on tax planning.  We hope your clients find the information educational and will reach out to you with any questions. 

New Account Statement Design

Don’t forget that we made changes to the account statement to make it easier to find the information. The account statement document is now divided into three separate sections:

  • Account Statement
  • Performance Report
  • Charges and Compensation Report

Be prepared for questions about Account Statements

With enhanced reporting, your clients may have questions about how their investments performed and how much they paid in fees and charges.

In accordance with reporting requirements, we report client performance based on a money-weighted rate of return calculation also known as internal rate of return. 

In anticipation of client questions, you can always refer a client to the Understanding Your Personalized Rate of Return article on your website. It explains how money-weighted rate of return differs from time-weighted rate of return.

We encourage you to familiarize yourself with it in anticipation of client questions so that you're able to provide well-informed responses.